Why are my employees unable to login?
ServiceMonster has different security levels that you can grant each user. Only certain security levels will be able to access the desktop, as they are intended only to be used for a mobile device.
For a full outline of the various security roles and how they are different, use the link below.
If your employee has forgotten their password, then on the main login screen you can click the "forgot my password" link and follow the password reset instructions.