Why didn't my customer receive my email from ServiceMonster?
There are a few things you should do if your customer says they did not receive an email sent through ServiceMonster. First, double check that the recipient email address is correct. Then, ask them to check their email junk folders in case the email was misidentified as spam. Also, check your email activities to see if it was sent successfully. Any emails sent in ServiceMonster will generate an activity on either the account or order (depending on where you sent the email from). Simply go to the Account or Order in question and look for the Activities tab along the top. Once on that page, look through the various created activities and click the one you wish to view. Once opened, you will see the subject and body of the email, recipients of the email, and any attachments you sent along with the email.
Note: Every outgoing SMTP mail server is guided by a provider’s email policy which includes hourly and/or daily email send limits. This policy will ultimately determine how many emails you can send each day. So, while ServiceMonster allows you to send and manage email lists of unlimited size; the success of email delivery to large groups is ultimately dependent upon the sending limits set forth in the email sending policy of the SMTP mail server you are using.