Security Roles
Security Roles determine who can do what within ServiceMonster. They define the restrictions placed on different users. You select them when setting up "Users".
Click here to learn how to set up Users and Employees.
Security Role Charts
The following are charts which you can use to decide which roles will work best for your employees. For a more advanced chart breaking down every rule for each role, click here.
Management Roles

Agent Roles

Tech Roles
