FillMySchedule (FMS) is an automated in-house direct-mail client retention program. It is only offered to ServiceMonster subscribers and can be managed within the software. Users enjoy the power and simplicity of an easy approval process, ROI tracking, and customizable cards that ensure your message and branding is always on point.
First off, the average ROI is 800% (That’s $9 for every $1 spent!). Second, having a strong client retention strategy helps you grow your business, increases your repeat rate, helps you maintain long-term relationships with your best customers, and increases your profit margins with cross-selling services. Additionally, your customers will appreciate the scheduled reminders as it's one less thing they will have to keep track of!
By closing out orders as invoices in the system, we then know the last time work was done and we can automatically add them to the campaigns. We have a proven 8-Step program that you can start using quickly.
Once we set up your campaigns you will review your targeted clients list and card content. A great example are the "Thank You" cards that are sent weekly. With a quick push of a button, we do all the work to print, stuff, stamp, and mail the card on your behalf. The card will arrive in a stamped envelope addressed to the customer with your personal message enclosed and your return address.
A few months later, ServiceMonster will prompt you to send that client a follow-up reminder card including a customized message and additional service offerings. Continue sending cards to your clients every 3 months for up to 2 years, to keep your business in the back of their minds, so when they have a problem, they will call YOU for a solution.
All you have to do to get started is press a button in your ServiceMonster account!
And the best part is, FMS automatically tracks when clients you've sent cards to book new jobs, so you can see exactly how much of a return you are getting. All you need to do is click a button, and your company stays in front of your entire client base on a regular basis.
In addition, we can work with you to set up one-off campaigns for special offers or holidays and fine-tune your client targeting to reach the perfect clients.
Our mailers are high quality, 4×6 tent fold cards, sent in a stamped envelope. The cost is per card with no minimums or set-up fees. The message inside the card is customizable, or we have a library of templates and card fronts to choose from or you can upload your own custom designs. We proudly print all of our mailers in-house at our ServiceMonster headquarters.
Each card is $.81 plus postage. For Chem-Dry and N-Hance users, please contact us for pricing.
We have no contracts, no minimums, and no setup fees.
The goal of FMS is to strengthen your repeat rate by reminding your clients of everything you can offer them. To get an idea of the possible results of your FMS campaign, please contact us to schedule an FMS walkthrough so we can help you sort through your companies info and determine the best path to take for setting up FillMySchedule.
