You may wish to modify your ServiceMonster subscription over time, as your business continues to grow. Our subscription plans are designed to meet the needs of any business size.
You can edit or update your ServiceMonster subscription from within ServiceMonster itself. To access your subscription information, click on the “Subscription” link in the left-hand side menu (Note: only admin level users can access this page).
At the top of this page you can view your current subscription.
Click on the “Modify Subscription” button.
This will open a window where you can view your current subscription.
From here, you may select a plan to upgrade to by clicking on it, or you can cancel your subscription by selecting the red "Cancel Subscription" button.
If you wish to downgrade your subscription please give our support team a call at (888) 901-3300.
Clicking on the “User Licenses” (next arrow) button will take you to the next page where you can view and adjust the number of user licenses you will need. Every subscription plan now has a default number of user licenses included. If you need more licenses beyond that, you can either upgrade to a higher tier or pay for those licenses individually.
Click here to learn more about User Licenses.
Next , clicking on “Review and Pay” will take you to the final page where you can review your changes, select your billing option, and update your card on file. We now allow users to choose to be billed annually at a discount, or remain month-to-month with the standard pricing. Either way, you’ll be able to see what (if any) charges are due today and then what the recurring charges will amount to, as well as the next billing date. Any upgrades made in the middle of a billing cycle will be prorated.
Finally, clicking “Pay Now" will complete the payment. If no payment is due today, then clicking "Update" will confirm your changes. You should receive a payment confirmation via email once the payment is completed.
You can cancel your subscription by selecting the red "Cancel Subscription" button.
If you wish to simply downgrade your subscription please give our support team a call at (888) 901-3300.
A window will then open asking why you are cancelling your subscription. Please share with us why you are leaving.
The window will then expand. Please read through all the information and check the box if you wish to continue.
Finally, click the button "I'm ready to go, please cancel my subscription"
If you have any questions about your ServiceMonster subscription, please call or email our support team at (888) 901-3300 or support@servicemonster.net
